Terms & Conditions

1. Introduction

Welcome to 11ok, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your use of the 11ok website, mobile interface, and all associated services including cricket betting, live casino, slots, crash games, and card games. By registering an account or placing any wager on 11ok, you confirm that you have read, understood, and agreed to these terms in their entirety.

11ok reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes take effect immediately upon publication on the platform. It is your responsibility to review these terms periodically. Continued use of 11ok after any changes are posted constitutes acceptance of the revised terms.

These terms are written in English. In the event of any inconsistency or discrepancy, the English version of these Terms & Conditions shall prevail. If you have any questions about these terms, please contact our support team before creating an account.

2. Eligibility and Age Verification

Access to 11ok is strictly restricted to individuals who meet all of the following eligibility criteria. Creating an account without satisfying these requirements is a breach of these terms and may result in immediate account closure and forfeiture of any funds held.

• You must be at least 21 years of age. 11ok enforces strict age verification and reserves the right to request proof of age at any time.
• You must be accessing 11ok from a jurisdiction where online gaming and sports betting are not explicitly prohibited by local law applicable to you personally.
• You must not be an employee, contractor, affiliate, agent, or close family member of any person employed by 11ok or its associated companies.
• You must register only one personal account. Operating multiple accounts is strictly prohibited and may result in permanent suspension.

3. Account Registration and Verification

To use the full range of 11ok services, you must complete our registration process and provide accurate, up-to-date personal information. 11ok conducts Know Your Customer (KYC) verification in line with standard industry practice to prevent fraud, money laundering, and underage access.

• All registration information must be truthful, complete, and match the identity documents you will later be required to provide for verification.
• 11ok may request identity documents including a National ID, passport, or driver's licence, along with proof of address or payment method, before processing withdrawals or large transactions.
• You are responsible for maintaining the confidentiality of your login credentials. You must notify 11ok immediately if you suspect unauthorized access to your account.
• 11ok will not be held liable for any losses arising from unauthorized account access that results from your failure to keep your credentials secure.

11ok reserves the right to close or suspend any account without prior notice where we have reasonable grounds to suspect fraudulent activity, identity misrepresentation, or breach of these terms.

4. Deposits and Withdrawals

11ok supports a range of Bangladeshi payment methods to make depositing and withdrawing funds as convenient as possible for our players. All transactions on 11ok are processed in Bangladeshi Taka (BDT). The following rules apply to all financial transactions on the platform.

• Deposits may be made via bKash, Nagad, Rocket, Upay, and select bank transfer options including Dutch-Bangla Bank, City Bank, and BRAC Bank. Minimum deposit amounts may apply.
• All deposits must originate from a payment account held in your own name. Third-party funding is not permitted and may result in account suspension and funds being held pending investigation.
• Withdrawal requests are processed within standard business hours (Bangladesh Standard Time, UTC+6). Processing times vary by payment method and may take up to 3 business days in some cases.
• Funds may only be withdrawn to the same account used for the original deposit, to prevent money laundering and ensure player fund security. This policy is applied consistently across all accounts.
• 11ok does not charge fees on standard withdrawals. However, your mobile banking provider or bank may apply their own transaction fees, for which 11ok accepts no liability.

11ok reserves the right to delay or decline a withdrawal request pending completion of KYC verification or where suspicious transaction patterns are detected. Players will be notified promptly in such cases.

5. Bonuses and Promotions

11ok periodically offers bonuses, free spins, reload promotions, and seasonal campaigns to eligible players. All bonuses issued by 11ok are subject to applicable wagering requirements and the specific terms attached to each promotion. Players must read the individual promotion details before opting in.

• Welcome bonuses are available to new players who complete their first qualifying deposit. The minimum qualifying deposit amount and rollover requirements are specified in the individual promotion page.
• Bonus funds must meet the applicable wagering requirement before they can be converted to withdrawable cash. Wagering requirements are expressed as a multiplier (e.g., 10x) applied to the bonus amount or to the combined deposit and bonus amount, as stated per promotion.
• Bonuses are non-transferable and may not be exchanged for cash directly. Each player is entitled to claim a promotional bonus only once per promotion, unless otherwise explicitly stated.
• 11ok reserves the right to withdraw or amend any promotional offer at any time, including cancelling bonus funds from an account where abuse or circumvention of the promotion terms is detected.

6. Betting and Gaming Rules

All bets and game plays placed on 11ok are subject to the specific rules applicable to each game type, sport, or event. In the event of a dispute regarding the outcome of any bet or game session, 11ok's internal records will be considered the authoritative and final record.

• Bets placed after an event has commenced may be voided at the sole discretion of 11ok if real-time data or system errors affected the odds at the time of placement.
• Winnings from cricket betting (including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches) will be credited to your account balance promptly after the event result is officially confirmed.
• Live casino and crash game results (including Slots, Zuma Dragon, and Callbreak) are determined by certified Random Number Generation (RNG) systems. Results are final and non-negotiable once confirmed by the system.
• 11ok reserves the right to void any bet or winnings that result from a system malfunction, pricing error, or third-party data feed failure. Affected players will be notified and refunded any stakes where applicable.

7. Prohibited Activities

The following activities are strictly forbidden on 11ok. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable by law.

• Using automated bots, scripts, or software to interact with the platform, place bets, or exploit promotional offers in an automated manner.
• Collusion with other players or any third party to manipulate game outcomes, exploit system vulnerabilities, or defraud 11ok or other users.
• Attempting to launder money, fund terrorist activities, or use the platform for any illegal financial activity under Bangladeshi or international law.
• Registering or operating multiple accounts on 11ok for any reason, including attempting to claim duplicate bonuses or circumvent responsible gaming limits previously set.
• Sharing access to your account with another person, whether family member, friend, or any third party. Your 11ok account is strictly personal and non-transferable.

8. Privacy and Data Protection

11ok is committed to protecting the personal information of all registered players. We collect and process your data only to the extent necessary to provide our services, verify your identity, process financial transactions, and maintain platform security. Full details of how we handle your data are available in our Privacy Policy.

By using 11ok, you consent to the collection and use of your personal data as described in our Privacy Policy. 11ok uses SSL encryption and industry-standard security practices to protect your information from unauthorized access. We do not sell personal data to third parties for commercial marketing purposes.

9. Limitation of Liability

11ok provides its platform on an "as is" basis. While we make every reasonable effort to ensure continuous, uninterrupted service, we do not warrant that the platform will be error-free, free from viruses, or always accessible. Temporary downtime for maintenance or upgrades is communicated in advance where practicable.

To the maximum extent permitted by applicable law, 11ok shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings due to technical faults, internet connection issues, or circumstances beyond our reasonable control.

10. Amendments to These Terms

11ok may revise these Terms & Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practical, provide notice to registered players via the platform or by email. The most current version of these Terms & Conditions will always be available on this page.

Your continued use of 11ok following the publication of revised Terms & Conditions constitutes your acceptance of those changes. If you do not agree with any revised terms, you should stop using 11ok and may request account closure by contacting our support team.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the principles of fair play, transparency, and good faith. In the event of any dispute between you and 11ok, we encourage you to contact our support team in the first instance at [email protected]. 11ok will make every reasonable effort to resolve disputes amicably and in a timely manner. All disputes will be considered under the terms and conditions set out in this document, with 11ok's records serving as the primary reference point.

Why Players Trust 11ok