Privacy Policy

Welcome to the 11ok Privacy Policy. 11ok operates Bangladesh's trusted online gaming platform at https://11ok.net, offering cricket betting, live casino, slots, and crash games. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use it, and the choices you have regarding your information. Please read this document carefully before using our platform.

By accessing or using the 11ok platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our platform immediately. This policy applies to all users registered or accessing the service from Bangladesh and internationally.

Information We Collect

When you register an account, place bets, make deposits or withdrawals, or contact our support team, we collect various categories of personal information. This helps us verify your identity, process transactions, and comply with applicable regulations. The categories of information we collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (city, district, and country — for example, Dhaka, Chittagong, Sylhet, or Khulna).
• Financial information: bKash, Nagad, Rocket, or Upay wallet numbers; transaction records including deposit amounts, withdrawal requests, and bet history in BDT.
• Technical information: IP address, device type, operating system, browser type, referral URL, and session data collected automatically when you access the platform.
• Behavioural information: pages visited, games played, betting patterns, session duration, and features used within the platform — collected to personalise your experience and identify problem-gambling indicators.

We may also collect information you provide voluntarily, such as preferences entered in your account settings, feedback submitted through our support channels, or responses to surveys and promotions.

How We Use Your Information

11ok uses the personal information we collect solely for legitimate purposes directly related to the operation of the platform and our obligations to users. Specifically, your information may be used to:

• Create and manage your 11ok account, verify your identity through the KYC process, and ensure the security of your account.
• Process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, and maintain accurate transaction records in BDT.
• Deliver and personalise our gaming products — including cricket betting, live casino tables, slot games, and crash titles — based on your activity and preferences.
• Send service communications such as account confirmations, security alerts, deposit receipts, and withdrawal notifications via email or SMS.
• Comply with our responsible gaming obligations by monitoring betting activity for signs of problem gambling and applying any self-exclusion or deposit limits you have set.

Legal Basis for Processing

We process your personal information only where we have a legitimate legal basis to do so. Our primary legal bases are:

• Contractual necessity: processing required to provide you with the services you requested when creating your 11ok account and accepting our Terms & Conditions.
• Legal obligation: processing required for KYC/AML compliance, fraud prevention, and responses to lawful requests from regulatory authorities.
• Legitimate interests: processing to improve platform performance, prevent abuse, maintain security, and ensure a safe gambling environment for all users aged 21 and above.

Sharing Your Information

11ok does not sell or rent personal data to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, such as payment processors (bKash, Nagad, Rocket), identity verification providers, and cloud infrastructure partners. These vendors are contractually bound to protect your data and may not use it for any other purpose.
• Legal and regulatory bodies: government authorities, law enforcement, or regulatory agencies where disclosure is required by applicable law, court order, or to prevent fraud and financial crime.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity. You will be notified in advance of any such transfer and the privacy protections applicable to your data.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection law. We do not allow our third-party service providers to use your personal data for their own purposes.

Payment Data & Financial Privacy

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or another supported payment method, we collect the mobile wallet number or account identifier and the transaction reference number. We store this information securely to maintain an accurate financial record for your account and to process future transactions efficiently.

We do not store full credit card or debit card numbers on our servers. Where card payments are supported, they are handled directly by PCI-DSS compliant payment processors. All financial data is encrypted at rest and in transit using SSL encryption.

Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with the services you have requested. If you close your account, we will retain your data for a minimum of five years to comply with our anti-money laundering (AML) and Know Your Customer (KYC) legal obligations. After that period, data is securely deleted or anonymised.

Certain categories of financial and betting records may be retained for longer periods where required by law or where we have a legitimate interest in defending legal claims. In all cases, we retain only the minimum data necessary for the stated purpose.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information held by 11ok:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within 30 days of your written request.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it promptly.
• Right of erasure: in certain circumstances, you may ask us to delete your personal data. Note that we cannot erase data we are legally required to retain for AML/KYC compliance.
• Right to object: you may object to us processing your personal data for direct marketing purposes. We will stop processing your data for that purpose as soon as we receive your objection.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service.

To exercise any of these rights, please contact us by email at [email protected]. We will respond to your request within 30 days. If you are dissatisfied with our response, you have the right to raise a complaint with the relevant data protection authority.

Cookies and Tracking Technologies

11ok uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to remember your preferences and understand how you use our site. We use the following types of cookies:

• Essential cookies: strictly necessary for the platform to function. They allow you to log in, maintain your session, and use core gaming features. These cookies cannot be disabled.
• Performance and analytics cookies: help us understand how visitors interact with the platform, which pages are most popular, and where technical issues arise. Data collected is aggregated and anonymised.
• Functional cookies: enable enhanced functionality and personalisation, such as remembering your preferred language, currency (BDT), and game categories.

You can control and manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11ok platform and limit your ability to access some features. For more information on how to manage cookies, refer to your browser's help documentation.

Security Measures

11ok takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for your account.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take all necessary steps to mitigate the impact.

Children and Minors

The 11ok platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately at [email protected] and we will take prompt steps to delete that information. We use age-verification checks during the registration process to prevent underage access to our platform.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the 11ok platform.

Your continued use of the 11ok platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11ok handles your personal data, please contact our support team. We are available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and across Bangladesh.

Email: [email protected] (plain text only — this address is not a clickable link)