11ok Frequently Asked Questions
Everything you need to know about playing on 11ok — from creating your account and making BDT deposits via bKash or Nagad, to understanding bonuses and staying safe while gaming.
Welcome to the 11ok FAQ page — your one-stop resource for clear, honest answers to the questions Bangladesh players ask most. Whether you are brand new to 11ok or a returning member looking to understand a feature better, the answers below cover account setup, payments via bKash, Nagad and Rocket, game rules, bonus terms, and responsible gaming tools. If you cannot find what you need, reach out to our support team at [email protected].
Why Players Choose 11ok
Six reasons Bangladesh players trust 11ok for online gaming.
Instant Deposits
Fund your account in seconds via bKash, Nagad, or Rocket — no bank visit needed.
Cricket Betting
Bet on BPL, IPL, T20 World Cup and Bangladesh Tigers matches with live odds.
Secure & Safe
SSL encryption and two-factor authentication protect every account at 11ok.
BDT Payments
Deposit and withdraw in Bangladeshi Taka with no hidden currency conversion fees.
500+ Games
Slots, live casino, crash games and card games from top providers including Pragmatic Play and Evolution Gaming.
Generous Bonuses
Welcome bonus, reload offers, free spins and loyalty rewards available for active players.
Account & Registration
How do I create an account on 11ok?
Creating an 11ok account takes under two minutes. Visit the 11ok Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years or older to register. Once you submit your details, a verification code is sent to your mobile number — enter it to activate your account and you are ready to play.
What documents are required for KYC verification on 11ok?
11ok requires a valid National ID Card (NID) or passport to complete KYC verification. You may also need to upload a recent selfie for identity confirmation. Submitting clear, unedited photos speeds up the review process, which typically completes within 24 hours on working days. Verified accounts unlock higher withdrawal limits and priority support.
I forgot my 11ok password — how do I reset it?
On the 11ok Login page, tap 'Forgot Password' and enter the mobile number linked to your account. A one-time password (OTP) will be sent to that number. Enter the OTP on the next screen, then set a new password. If your registered mobile number has changed, contact support at [email protected] with your NID details to recover access securely.
Can I have more than one 11ok account?
No. 11ok strictly allows one account per person. Duplicate accounts violate the Terms and Conditions and may result in suspension of all associated accounts along with forfeiture of any balance or bonuses. If you believe a duplicate was created by mistake, contact support immediately so the issue can be resolved before any action is taken.
How do I close my 11ok account permanently?
To permanently close your 11ok account, email [email protected] from your registered address with the subject line 'Account Closure Request'. Withdraw any remaining balance before submitting the request. The support team will process the closure within 3 business days and send a confirmation email. Closed accounts cannot be reopened, so please be certain before requesting closure.
Deposits & Withdrawals
How long does a bKash deposit take on 11ok?
bKash deposits on 11ok are credited instantly in almost all cases. Once you complete the payment from your bKash app or *247# menu and receive the transaction confirmation SMS, your 11ok account balance updates within seconds. If a deposit has not appeared after 10 minutes, contact live support with the bKash transaction ID for a manual check.
What is the minimum deposit amount on 11ok?
The minimum deposit on 11ok is ৳200 for all supported payment methods including bKash, Nagad, Rocket and Upay. There is no maximum cap on standard deposits, though larger amounts may require additional verification in line with responsible gaming and anti-money-laundering practices. Always check the current deposit limits displayed in your account cashier section.
What is the minimum withdrawal amount on 11ok?
The minimum withdrawal on 11ok is ৳500. Withdrawals are processed to the same payment method used for the deposit — for example, if you deposited via Nagad, the funds will return to your Nagad wallet. Most withdrawals via bKash, Nagad and Rocket are completed within 1-4 hours during business hours, subject to KYC verification status.
Does 11ok charge fees on deposits or withdrawals?
11ok does not charge any platform fee on deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket) may apply their own standard transaction charges, which are outside 11ok's control. We recommend checking your payment app's fee schedule before initiating a transaction. There are no hidden charges on the 11ok side.
Can I use Dutch-Bangla Bank or BRAC Bank to deposit on 11ok?
Yes, 11ok supports bank transfers from several Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank and City Bank. To make a bank transfer deposit, select 'Bank Transfer' in the cashier, choose your bank, and follow the on-screen instructions. Bank transfers typically take 1-12 hours to reflect depending on the sending bank's processing time.
Games & Gameplay
What cricket matches can I bet on at 11ok?
11ok covers a wide range of cricket events including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, Dhaka Premier Division, and international bilateral series featuring the Bangladesh Tigers. Live in-play betting is available on most matches, letting you place bets on outcomes such as next wicket, runs in an over, and match winner while the game is in progress.
Are the slots on 11ok fair — how is RNG certified?
All slots available on 11ok use certified Random Number Generator (RNG) engines provided by reputable game studios such as Pragmatic Play, NetEnt, and Microgaming. These providers undergo regular third-party audits to verify game fairness and accurate RTP (Return to Player) rates. You can view the RTP percentage for each game in its information panel before you start playing.
Can I play 11ok games on my Android or iPhone?
Yes, 11ok is fully optimised for mobile browsers on both Android and iPhone. The site loads natively in Chrome on Android and Safari on iOS without requiring any app download. All game categories — cricket betting, slots, live casino, crash games, and card games like Callbreak — are accessible directly from your phone's browser. A stable internet connection ensures the best experience.
What is the live casino section on 11ok?
The 11ok live casino features real human dealers streaming table games in high definition from professional studios. Powered by Evolution Gaming and Ezugi, the live lobby includes games such as Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, and Teen Patti. You can interact with the dealer via live chat and watch your bets resolve in real time.
How does Zuma Dragon work and what are the rules?
Zuma Dragon is a fast-paced crash-style game available exclusively on 11ok. Place your bet before the round starts, then watch the multiplier climb — the goal is to cash out before the dragon crashes. The longer you hold, the higher the potential payout, but waiting too long results in a total loss of the bet. The multiplier is determined by a provably fair RNG algorithm.
Bonuses & Promotions
What welcome bonus does 11ok offer new players?
11ok offers a welcome bonus on your first deposit. The bonus amount and percentage match can vary — check the current promotions page or the bonus banner shown after you log in for the latest offer. Welcome bonus funds are added to your bonus wallet and become available for play across eligible games, subject to wagering requirements detailed in the bonus terms.
What is the wagering requirement for 11ok bonuses?
Wagering requirements on 11ok bonuses specify how many times the bonus amount must be played through before it can be converted into withdrawable cash. For example, a 20x rollover on a ৳1,000 bonus means you need to wager ৳20,000 in eligible games before requesting a withdrawal of that bonus. Full wagering terms are listed in each individual promotion's Terms and Conditions.
Do free spins winnings on 11ok have wagering requirements?
Yes, winnings from free spins on 11ok are subject to wagering requirements before withdrawal. The applicable rollover multiplier is stated in the specific promotion's terms. Free spin winnings are credited to your bonus wallet first and can only be transferred to your main withdrawable wallet once the stated rollover condition is met across eligible slot titles.
How do I check my current bonus balance and progress on 11ok?
After logging in to 11ok, navigate to the 'My Account' or 'Wallet' section. You will see separate balance figures for your main wallet and your bonus wallet, along with a progress indicator showing how much of your wagering requirement has been fulfilled. If you have multiple active bonuses, each will be listed individually with its own rollover progress bar.
Safety & Responsible Gaming
Is 11ok safe and legal for players in Bangladesh?
11ok operates as a secure online gaming platform protected by SSL encryption, ensuring that all data transmitted between your device and our servers is fully encrypted. Player funds are kept in segregated accounts. We operate as a safe and reliable platform committed to fair play. All users must be 21 years or older, and we encourage responsible gaming practices throughout the site.
What age restriction applies to playing on 11ok?
11ok is strictly for adults aged 21 and above. When you register, you confirm that you meet this age requirement. 11ok reserves the right to request age verification documents at any time. Any account found to belong to a person under 21 will be immediately suspended and any balance forfeited in accordance with the Terms and Conditions.
Does 11ok offer self-exclusion or deposit limit tools?
Yes. 11ok provides responsible gaming tools including deposit limits (daily, weekly, monthly), session time reminders, and self-exclusion options. To set a deposit limit or request a self-exclusion period, visit the Responsible Gaming section in your account settings or contact support at [email protected]. Self-exclusion takes effect immediately and cannot be reversed during the chosen cooling-off period.
What should I do if gambling is negatively affecting my life?
If you feel that gambling is becoming a problem — affecting your finances, relationships, or mental wellbeing — please stop playing immediately and use the self-exclusion tool in your 11ok account settings. Talk to someone you trust, and consider reaching out to a professional counselling service. 11ok's support team at [email protected] can guide you through the self-exclusion process and point you toward help resources.
How do I contact 11ok customer support?
You can reach the 11ok support team by emailing [email protected]. Our team is available 24 hours a day, 7 days a week, and aims to respond to all queries within a few hours. For account-specific issues such as missing deposits, withdrawal delays, or login problems, please include your registered mobile number and a description of the issue in your email to help us resolve it faster.
Still Have Questions?
Our support team is available 24/7 to help. You can also explore our games directly — cricket betting, slots and live casino are just a tap away.