Responsible Gaming at 11ok
We are committed to keeping gaming fun, safe, and within healthy limits for every player in Bangladesh.
Our Commitment to Responsible Gaming
At 11ok, we believe that gaming should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. We have built our platform with safeguards that put you in control of your own experience, whether you enjoy cricket betting, live casino games, or slots.
Responsible gaming is not just a policy at 11ok — it is a core value. We work hard to ensure that our tools, resources, and support team are available every time you need them. Our goal is simple: help you play smarter, not longer.
11ok strictly enforces the 21+ age restriction across all gaming categories. We reserve the right to request age verification documents at any time. If you are under 21, please close this page immediately. If you are a parent or guardian, we strongly recommend using parental control software to restrict access to gambling platforms.
Our Responsible Gaming Tools
Temporarily or permanently block your account when you need a break from gaming.
Set a short cooling-off period — 24 hours to 6 weeks — to pause gaming without closing your account.
Set daily, weekly, or monthly deposit caps in BDT so you never spend more than you plan to.
Define the maximum amount you are comfortable losing in a session and let the system enforce it automatically.
Review your gaming history, total deposits, and withdrawals at any time to stay fully informed.
Reach our team 24/7 via email. We respond quickly and treat every concern with full confidentiality.
Know the Warning Signs of Problem Gambling
Problem gambling can affect anyone — regardless of income, background, or experience level. It often develops gradually and can be difficult to recognize in yourself. Watch for these warning signs:
- Spending more money or time on gambling than you originally planned
- Feeling restless or irritable when trying to cut down or stop
- Chasing losses — betting more to try to win back money you lost
- Hiding gambling activity from family, friends, or colleagues
- Borrowing money or selling possessions to fund gambling sessions
- Neglecting work, studies, or relationships because of gambling
How to Activate Responsible Gaming Tools
Activating any of our player protection tools is straightforward. Follow these steps from your account dashboard:
- Log in to your 11ok account and open Account Settings from the top menu.
- Navigate to the Responsible Gaming section in your profile.
- Choose the tool you need — deposit limit, loss limit, time-out, or self-exclusion.
- Enter your preferred limit or exclusion duration and confirm the change.
- If you need further assistance or cannot access settings, email our support team directly and we will apply the restriction for you within one business day.
Tips for Playing Safely at 11ok
Even if gambling is currently enjoyable and stress-free for you, adopting healthy habits from the start makes the experience better in the long run. Keep these practical tips in mind:
- Set a fixed entertainment budget before you play — treat it like any other leisure expense (cinema, dining out).
- Never chase losses. A losing streak is a normal part of gaming — walk away and return another day.
- Use the deposit limits feature to set a hard ceiling on what you fund each week in BDT via bKash, Nagad, or Rocket.
- Play for entertainment, not to earn income. Gambling outcomes are random; no strategy guarantees a profit.
- Take regular breaks. Step away from the screen, enjoy time with family, or explore other hobbies between sessions.
Responsible Gaming — Common Questions
What is the minimum age to play at 11ok?
You must be 21 years of age or older to open an account and place bets at 11ok. This applies to all game types including cricket betting, live casino, slots, and crash games. We may request identity and age verification documents at any point.
How do I set a deposit limit on my 11ok account?
Log in and go to Account Settings, then select the Responsible Gaming section. Choose Deposit Limit, enter a daily, weekly, or monthly cap in BDT, and confirm. The limit takes effect immediately and can only be reduced — not increased — until the cooling-off period expires.
What is self-exclusion and how long does it last?
Self-exclusion is a voluntary tool that blocks access to your 11ok account for a chosen period. You can select a temporary exclusion of 30 days, 90 days, 6 months, or 1 year, or request a permanent exclusion. During exclusion, you will not be able to log in, deposit, or receive promotional messages.
Can I take a short break without closing my account?
Yes. The Time-Out feature lets you pause gaming for 24 hours, 48 hours, 7 days, 14 days, or up to 6 weeks. Your account remains open but you cannot log in or place bets during the time-out. It is ideal when you feel you need a short mental reset without going through a full self-exclusion process.
Where can I get help if gambling is causing me problems?
Reach out to our support team at [email protected] at any time — we are available 24/7. You can also contact a trusted adult in your life, speak to a local counsellor, or seek guidance from a community health worker in your area in Bangladesh. There is no shame in asking for help.
Contact Our Support Team
Our dedicated responsible gaming team is here to listen and help. Whether you want to set up a limit, discuss a concern confidentially, or simply ask a question, we are ready to assist at any hour of the day.
Our support team is available 24/7. We treat all responsible gaming requests with strict confidentiality and respond within one business day for account restrictions.
Email us at: [email protected]
Please include your registered username and a brief description of how we can help. We will never judge or pressure you — our only goal is your wellbeing.
Play Responsibly with 11ok
Ready to enjoy a safe gaming session? Log in to your account to manage your limits, or visit our FAQ for more answers.